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Shipping Policy

Shipping Policy

Last updated: 2 October 2026.

At a glance

  • Dispatched from: China, by our fulfilment partner
  • Carriers: YunExpress (international transport and UK customs clearance), then Royal Mail (final delivery)
  • Delivery area: United Kingdom only
  • Delivery time: 6 to 12 business days (1–2 days processing + 5–10 days transit)
  • Delivery cost: free on every order, no minimum spend
  • Customs and import VAT: paid by us — Delivered Duty Paid, nothing to pay on delivery

1. Where your order comes from

Nyvara Shop is a trading name of HypeScaling LTD, a company registered in England (number 17117457). We do not operate a warehouse in the UK. Orders are prepared and dispatched from China by our fulfilment partner, carried to the UK by YunExpress, cleared through UK customs and delivered by Royal Mail.

2. Processing time

Orders are processed within 1 to 2 business days after payment is received. We do not dispatch on weekends or public holidays. If processing takes longer because of high order volumes or a delay at our logistics partner, we will let you know by email.

3. Delivery area

We deliver to addresses in England, Scotland (including the Highlands and Islands), Wales and Northern Ireland.

We do not currently deliver to the Channel Islands, the Isle of Man, BFPO addresses or any address outside the United Kingdom.

4. Delivery time and cost

Stage Estimated time
Order processing 1 to 2 business days
Transit to the UK, customs clearance and Royal Mail delivery 5 to 10 business days
Total 6 to 12 business days

Delivery is free on all orders, with no minimum spend and no extra charge anywhere in the delivery area above. These timeframes are estimates; customs checks, carrier delays, strikes or severe weather can occasionally add a few days.

5. Customs and import VAT

All parcels are shipped Delivered Duty Paid (DDP). Any import VAT, customs duty or clearance fee is paid by us before the parcel reaches you. Royal Mail will never ask you to pay a charge to release a Nyvara Shop parcel — if you are ever asked to pay, do not pay and email us.

As HypeScaling LTD is not registered for VAT, no VAT is shown on our invoices. The price you see at checkout is the final price.

6. Tracking

As soon as your order is dispatched, you receive an email with a tracking number that follows the parcel through YunExpress and Royal Mail. Tracking may pause for a few days while the parcel clears customs or changes carrier — this is normal. If you have not received a tracking number within 5 business days of ordering, please email contact@nyvarashop.com.

7. Delivery address

Please check your delivery address carefully before completing your order. If a parcel is returned to us because the address was incorrect or incomplete, or because it was not collected, the cost of sending it again is payable by you.

8. Lost or damaged parcels

If your parcel has not arrived within the delivery time above, or arrives damaged, please email contact@nyvarashop.com — for damage, ideally within 48 hours and with photos. We open an investigation with the carrier and replace or refund the item. The risk of loss passes to you only when you, or someone you nominate, take physical possession of the goods.

9. Returns

You have 30 days from receipt to return an item. Returns are not sent to China: please email us first and we will send you the return instructions and the address. Full details are in our Returns and Refund Policy.

10. Contact

HypeScaling LTD, trading as Nyvara Shop — 9 Bourne Road, Bexley, England DA5 1LW
Email: contact@nyvarashop.com — we reply within 1 to 2 business days, Monday to Friday.