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Have a question about a product, an order or a return? Send us a message using the form below or email us directly — a real person reads every message.
Email: contact@nyvarashop.com
Reply time: within 1 to 2 business days, Monday to Friday
Customer service: by email only
For a question about an order, please include your order number. If an item arrived damaged or faulty, attach one or two photos — it helps us sort it out faster.
You have 30 days from receipt to return an item. Please email us before sending anything back: we reply with the return instructions and the returns address. Parcels sent without our instructions, or to our registered office, cannot be matched to an order. Full details are in our Returns and Refund Policy.
Orders are dispatched from China and delivered by Royal Mail in 6 to 12 business days, free and Delivered Duty Paid. See our Shipping Policy.
HypeScaling LTD, trading as Nyvara Shop
9 Bourne Road
Bexley, England DA5 1LW
Company number 17117457
This is our registered office (administrative address only) — it does not accept returns.
